Introduction:
Our digital media agency values the privacy of our users and is committed to complying with the UK Data Protection Act 2018 and the European Union’s General Data Protection Regulation (GDPR). This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and the choices available to you regarding our use of your information.
Personal Information We Collect:
We collect information that you provide to us directly, such as your name, email address, phone number, and address. We may also collect information about your preferences and interests, such as what services you are interested in, and demographic information.
Use of Personal Information:
We use the personal information we collect to provide you with the services you request, to respond to your inquiries, and to improve our services. We may also use your information to send you promotional communications about our services unless you opt-out of receiving such communications.
Sharing of Personal Information:
We will not share your personal information with any third parties, except as necessary to provide the services you have requested, to comply with legal requirements, or to protect our rights and property. We may also share your information with our service providers who are bound by confidentiality agreements and who only use your information for the purpose of providing services to us.
Data Security:
We take reasonable measures to protect the security of your personal information, including the use of secure servers, firewalls, and encryption. However, no method of transmission over the internet or method of electronic storage is 100% secure.
Your Rights:
Under the GDPR, you have the right to access, rectify, delete, or limit the processing of your personal information, and to object to our processing of your personal information. You also have the right to request a copy of your personal information and to have it transferred to another organization. If you would like to exercise any of these rights, please contact us using the information provided in this Privacy Policy.
Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the revised Privacy Policy on our website and updating the effective date.
Contact Information:
If you have any questions about this Privacy Policy, please contact us at info@rumpala.com
Revised Policy:
At Rumpala LTD, we value your satisfaction, which is why we offer flexible revision options. When choosing your service package, you also select the number of revisions included. As long as your revisions stay within the agreed-upon design scope, no extra charges will be applied. With no hidden
fees for adjustments aligned with your original concept, our dedicated team ensures that revisions are completed within the set timeframe. We take pride in offering fast, reliable service to meet your expectations every step of the way.
Refund Policy:
By signing up, you agree to our refund policy, which specifies that services are non-refundable after 48 hours of onboarding.
If you choose to cancel within 24 hours of onboarding, we offer a 50% refund.
This policy reflects the non-returnable nature of personalized digital services and manual labor involved in delivering our work.
While we aim for your satisfaction, this is not a “pay only if you like it” service. Payments cover creative deliverables based on your brief, feedback, and revisions. We do not guarantee satisfaction, marketing outcomes, growth, or engagement, but we are happy to implement revisions as per your feedback.
Deliverables:
We do not offer refunds if you are dissatisfied with the deliverables; however, we are happy to make necessary revisions.
Once deliverables have been approved, the approval is considered final, and no further revisions will be made.
Quality Assurance Policy:
At Rumpala LTD, we are committed to delivering the highest standard of service. We take great care to meet all your requirements and ensure your satisfaction. Every design we provide is thoroughly researched and crafted with attention to detail.
100% Satisfaction Guarantee
We offer unlimited revisions to ensure that you are completely satisfied with your design. Our goal is not just to meet, but to exceed your
expectations. It is our company policy to make sure you are 100% satisfied throughout the entire process.
Website Deployment
Rumpala will deploy the website for the customer on a Hosting server provided by the customer or purchased through us.
If not part of the package it needs to be purchased from a Third-Party Service provider either by the customer or through our own in-house servers or cloud services.
A Hosting server provided by the customer (purchased from a Third Party)
In the event the website is hosted on a Third-Party web server purchased by the customer, Rumpala will not be held responsible for any kind of server or hosting-related issues.
There is no ongoing Service Level Agreement (S.L.A.) between the client and Rumpala LTD in terms of technical assistance or service outage unless purchased separately or included as an ongoing maintenance service.
Blackmail & Threats:
We have a zero-tolerance policy for attempts to bypass our refund policy through blackmail, such as threats of disputes or negative reviews in exchange for refunds, especially when we have fulfilled our contractual obligations.
Most review platforms have policies against using reviews as leverage and may remove unfair feedback or ban users who engage in such behavior.
In extreme cases, attempts to blackmail or extort may result in legal action, as these are criminal offenses. We may also pursue civil remedies if negative reviews are left in connection with unjustified refund demands.
Thank you for understanding and respecting these policies, which are in place to ensure a fair and transparent working relationship while delivering high-quality service.